Since we decided to STOP hiring Customer Service Reps and handle it ourselves, we have made a number of major improvements in the area of Customer Support. Our average turnaround time for requests that are properly logged has dropped significantly! Just from the time that we got rid of the non-performing employees and shut down the Gering Office on Jan 15th, we have already developed our own Project Management Software! In fact, we have built a new tracking system that automatically adds your Support Request into our Project Manager as long as you submit your request through our website at www.halemultimedia.com.
Just look for the Support Request Button on the top right of nearly every page. We also manually add requests that come via email and phone, but the best way to get your request noticed is to make any requests for support through our website from now on.
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