Saturday, July 19, 2008

New Live Support!

We are always looking for ways to improve our customer service. In January we downsized since the extra 'help' was actually a huge distraction from properly responding to our clients' needs. In late March we launched our own Project Management Software that helps us track every little task. In May we added an easier, more dependable way to send us a Support Request from any page of our website at halemultimedia.com. Last month we improved the security of our contact forms by adding a randomly generated verification system called a 'captcha'. This helps eliminate computer generated spam.

This month we established a new easier-to-remember toll free number and we have added a New Live Support Feature which gives anyone the ability to quickly connect to us directly through a real-time live chat window. There are no program downloads and no sign-up forms to fill out! Just click on Live Support on any page of our website, enter your name and your email address and click Login. If we are logged in and sitting at our computer, then you will get us instantly. If we are away, it will let you know to contact us through the Support Request button on our websie, or you can give us a call. We want to give you every opportunity to contact us.

No comments: